**Please Contact Us if There’s an Issue:**

If there are any issues with the products you’ve ordered, please contact us immediately so we can assist you. You can email us at Clonleigh1@live.ie or call us on 02871 414350

Please have your order number available, along with details of the affected product(s) and photos of any damages. If you decide you don’t want the product, we will accept a return at your own cost.

**How to Exercise Your Consumer Cancellation Right:**

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 5 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 5-day period starts the day after the last installment is delivered. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.

**Your Refund When You Exercise Your Consumer Cancellation Right:**

We’ll refund your returned Products as soon as possible and no later than 14 days after receiving the product back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.

Missed Delivery/Redelivery Fees

At DS Fuels Ltd, we strive to ensure that your purchases are delivered in a timely and efficient manner. To help us achieve this, it is important that someone is available at the delivery address to receive your order. Please review our policy below regarding redelivery in the event that you are not home to accept your delivery.

1. Customer Responsibility

It is the customer’s responsibility to ensure that someone is available at the delivery address during the scheduled delivery window. If you are unable to be present, please notify us in advance to make alternative arrangements.

2. Missed Delivery and Redelivery Fees

If no one is available to receive the delivery at the scheduled time, a redelivery fee will apply. The redelivery fee varies by region as follows:

Dublin: €25

Nationwide: €35

Kerry / Clare / Mayo: €40

Donegal: €45

Louth / Monaghan: €15

These fees cover the cost of returning to your location for a second attempt at delivery.

3. Scheduling Redelivery

If a delivery attempt is unsuccessful, you will be contacted to reschedule the delivery. Redelivery will only be scheduled after the applicable fee has been paid in full. We will work with you to arrange a new delivery time that is convenient for both parties.

4. How to Pay the Redelivery Fee

The redelivery fee can be paid via the following methods:

Over the phone by contacting our customer service team at 02871 414350

Payment must be made before the redelivery is scheduled.

5. Refunds and Cancellations

Redelivery fees are non-refundable. If you decide to cancel your order after a missed delivery, the redelivery fee will still apply, and any additional charges or conditions for cancellation will be subject to our standard cancellation policy.

6. Contact Us

If you have any questions or need to reschedule a delivery, please contact us as soon as possible:

Ds fuels ltd

Phone: 02871 414350

This policy is designed to ensure that your delivery experience is as smooth as possible. Thank you for choosing ds fuels ltd.

**Other Cancellations/Returns:**

To inquire about cancellations and returns, please call 02871414350 or email

Clonleigh1@live.ie with your order number, postcode, and phone number. If we do accept a return of the Products, they must be returned in their original condition within 14 days of the delivery date. You’re responsible for returning the Products to us at your own cost. Please take care of the goods and any packaging. If their value is diminished by any amount as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, we reserve the right to deduct that amount from the refund, up to the value of the purchase price.

**Returns & Exchanges:**

If the product arrives damaged, the purchaser is required to provide photos showing the damage within 24 hours of receiving the goods. They must notify ds fuels within 24 hours of receiving the goods to arrange a refund or exchange. Photos can be sent directly to our office via clonleigh1@live.ie; please include the purchaser’s name and address for reference. We require the damaged product to be returned to us before processing a refund or exchange for replacements. At our discretion, we may allow items to be returned; however, the price upon refund may not be the same as the original price paid.